General support
- Email: support@ridetribe.app
- Typical response time: 1–2 business days
Privacy and data-subject requests
For requests under GDPR, the Egyptian PDPL, the UAE PDPL, the Saudi PDPL, or equivalent laws (data access, rectification, erasure, portability, objection):
- Email: privacy@ridetribe.app
- Response window: 30 days (extendable by 60 days for complex requests)
Most data-subject requests can also be satisfied in-app via Settings → Export Data or Settings → Delete Account.
Security disclosures
If you believe you have found a security vulnerability:
- Email: security@ridetribe.app
- Please include reproduction steps and impact details.
- We aim to acknowledge within 72 hours.
- Please do not disclose the issue publicly until we have had a reasonable opportunity to fix it.
Legal and law-enforcement requests
For service of process, lawful disclosure requests, or formal legal enquiries:
- Email: legal@ridetribe.app
- Postal: [COMPANY LEGAL NAME], [COMPANY ADDRESS] — to be confirmed by legal counsel
We respond to lawful requests in accordance with applicable law and our published policies. We will notify affected users of legal requests where we are permitted to do so.
Press
- Email: press@ridetribe.app